FAQs

Frequently Asked Questions


What can I put down my garbage disposal?

When using a garbage disposal, it is recommended that no matter what you’re putting in it, you are doing so a small amount at a time. Try to stay away from stringy vegetables that may not get ground up by the blades. Also remember, whatever you grind up will be going down your drain and have to make it out to the septic tank or sewer main…so be sure to use lots of water.

Should I replace my water heater with one of equal size?

Not necessarily. When shopping for a new water heater you have to ask yourself the following questions. Do we ever run out of hot water during our daily routine? Do we have to fill large tubs for baths? Do we have more/less people living in the house as we used to? Is now the time to upgrade to tankless to save space/energy? Just because your house had a 40-gallon tank installed when you moved in, that doesn’t mean your family wouldn’t benefit from something different today.

Is repairing a 3 handle tub faucet a good idea

Over the years, we’ve seen every type of tub faucet imaginable. The technology has changed drastically, however, we do still get asked to repair an old drippy faucet. In this instance, we always take this opportunity to inform our customers of the new single-lever tub faucets and how they can make life so much better. Not only is a single-lever tub faucet easier to set to the correct temperature, but you’ll never have to worry about getting scalded in the shower if someone flushes the toilet. At All Star Plumbing, we are able to replace your 3 handle valve with a single-lever valve that is temperature/pressure balanced without cutting large portions of your walls out.

Can a frost-proof outside faucet freeze?

Yes, unfortunately we get calls every spring to replace outside faucets that have sprung a leak in a customer’s basement. In most cases, they are frost-proof outside faucets that have frozen for one of a few reasons. One, a hose was left on the faucet in the winter, not allowing it to completely drain when shut off. Two, and the most common cause, installation error. Frost-proof faucets must be installed properly to eliminate the possibility of freezing. We warranty all installations, so making sure they are installed properly is a must.

Why do my fixtures have white residue on them?

Many of us in the capital region have water at or above 14 grains per gallon of hardness. The level of hardness of the water results in minerals such as calcium and magnesium. Adding a whole house water softener can eliminate that hardness, save your fixtures, appliances, and hot water heater. If you are worried that soft water tastes salty, rest assured, it does not. We would be more than happy to test your water to see if you’d benefit from a softener.

Why does water bubble up in my toilet when other fixtures are used?

The most common reason why bubbling occurs in a toilet is a partial or full drain clog somewhere down the line. When fixture is used and water rushes down your drain system, the air that is in the drain pipes gets pushed through. In the event of a clog, that air has to find a new way out. The toilet is usually that way out causing water to bubble and even splash out of the bowl. In the event of bubbling, call All Star Plumbing immediately to schedule a drain cleaning.

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Reasonable and fair and definitely honest. Overall great experience. Have been looking for a good plumber since moving here and now we found them.
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I will say wholeheartedly that this was by far the most exceptional customer service I have ever received…which says a lot because we have had some great companies do work for us. I would highly recommend Nate and All Star Plumbing. Thank you Nate!
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